Frequently Asked Questions

Orders

Are the prices for one lens or one pair?

Each product is for one pair (2 lenses total).

How long are orders processed for?

Orders will be processed within 1-3 business days excluding weekends and holidays.

Do I receive an invoice for my order?

Yes. You will receive a receipt/order confirmation shortly after purchase via email.

How does Stylish Stare process payments?

All of our pricing is in US currency (USD). All payment information used to purchase our products, such as credit card information, are handled directly by our payment processors to ensure your privacy.

What is the best diameter and/or base curve for me?

This is a question best suited for an optometrist. However, for cosmetic purposes and general knowledge on the subject, please see our page on circle lenses as well as circle lenses by diameter for more information,

Can I get an alternative diameter from what is specified on the product page for a lens?

No. You can only choose the diameter that is specified on the products description. However, some lens products offer multiple diameter and/or base curve as will be specified on the product page.

How do I cancel my order?

If you would like to cancel your order please contact us at support@stylishstare.com immediately.

Please make the subject of the email [CANCELLATION] so that we can more easily spot the enquiry and in turn prioritize it.

Please note that in order to cancel your order you must contact us before your order has been shipped.

What if I ordered the wrong pair of lenses or entered the wrong shipping address?

Please contact us at support@stylishstare.com immediately with your problem.

Please make the subject of the email [WRONG INFO] so that we can more easily spot the enquiry and in turn prioritize it.

Note that in order to fix your order you must contact us before your order has been shipped.

Shipping

What countries do you ship to?

We offer worldwide shipping to all countries.

What kinds of shipping options do you offer?
We offer economy, priority, and express shipping options; each vary in speed and price. For more information be sure to view our shipping options and rates.
Do you ever offer free shipping?

Yes. Free shipping is available for purchase totals of $75 or more.

Do you offer tracking numbers with orders?

Yes. A tracking number will sent to the email you provide when making your purchase or creating your account.

Returns

What is your return policy?

Goods received within 7 days are returnable if and only if the product arrive defective. To be considered defective, the lens(es) must be in a sealed bottle and meet any of the following conditions:

    Lens(es) is torn or broken in a sealed bottle.
    Lens(es) is expired in a sealed bottle.
    Lens(es) is oddly shaped in a sealed bottle.

In order to qualify as defective, the customer is required to provide a photo of the lenses as proof of being defective. Without a photo, no replacement can be made. Returned defects will be inspected to ensure there was no mistreatment by the customer.

Additional Questions

I cannot find the answers to my questions, what can I do?

Please contact our customer service department at customerservice@stylishstare.com